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Links:
[1] http://forums.threadsmagazine.com/members/rhettaric
[2] http://forums.threadsmagazine.com/user/13101
[3] http://forums.threadsmagazine.com/gatherings/equipment-and-supplies/lutterloh-system-tape-measure
I ran into that problem once too, but finally found a msg somewhere that said they were away for few days. Perhaps I found it on the phone message.