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I'm trying to stitch a hat with the cap attachment, but I'm having some trouble. I've done a hat before with this same design with no problems, so I'm really frustrated. The brim holder keeps bumping into the neck of the machine as if the design is placed too low (close to the brim) but it isn't. The machine knows the design is an acceptable size and I've tried removing the attachment and re-setting it. I've tried re-hooping the hat and powering off and on again. No luck, when I advance through the stitches to check the size, it keeps ramming into the neck even though it shouldn't. Ideas???? Brother is closed for the night and my dealer was useless. So were the other 2 dealers I called for help...
These 20 hats aren't going to stitch themselves, and doing it by hand isn't an option!Ha!
Kristine in Michigan